ORGANIZATIONAL WORK PROCESS AND EMPLOYEE COMMITMENT IN THE NIGERIAN BANKING SECTOR

Authors

  • OFILI Augustina Chidinma Department of Business Administration, Delta State University, Abraka, Nigeria
  • OKWUISE Uguru Young, Ph.D. Department of Business Administration, Delta State University, Abraka, Nigeria.

Abstract

This study examined the effect of organizational work process and employee commitment in the Nigerian banking sector. The specific objectives are to: ascertain the effect of job security on employee commitment; determine the influence of job design on employee commitment; evaluate the effect of internal communication on employee commitment; ascertain the influence of workplace relationship on employee commitments (EC). The cross-sectional survey (CSS) research design was adopted. Stratified random sampling (SRS) technique was employed. Structured questionnaire was the instrument employed in collecting primary data from the employees of selected banks under study. The correlation & multiple regression analyses were used. Result shows that Job security (ß = 0.322, P<0.05), Job design (ß = 0.231, P<0.05), IC (ß = 0.272, P<0.05) and WPR (ß = 0.165, P<0.05) has significant positive effects on employee commitment. According to study’s findings, organizational work processes have an impact on employee's commitment (EC). The study made several recommendations, including that businesses establish a supportive work environment to boost employee motivations and increase the likelihood that workers will put up sufficient effort when doing their duties. The study showed that firms can achieve the necessary alignment between the person and task through job design.

Keyword: Organizational Work Process, Job Security, Job Design, Internal Communication, Workplace Relationships, Employee Commitment

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Published

20-10-2023

Issue

Vol. 1 No. 1 (2023)

Section

Articles

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