Sustainable & service excellence in hospitality: A case study of Crowne Plaza Zhongshan Wing on City Hotel
Abstract
This paper investigates the sustainable efforts and premium dining experiences offered by Crowne Plaza Zhongshan Wing On City Hotel. By integrating environmentally responsible practices with thoughtful guest services, the hotel demonstrates how sustainability and hospitality can be harmoniously combined. The case study illustrates the hotel’s impact on local communities, its eco-friendly initiatives, and the premium dining and accommodation experiences that contribute to its distinguished reputation. The findings show that through sustainable efforts and a commitment to authentic, tailored guest services, Crowne Plaza Zhongshan Wing On City sets an outstanding example in the hospitality industry.
Keywords: Sustainability, Dining Experiences, Hospitality, Customer Satisfaction, Eco-Friendly Practices.
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Copyright (c) 2024 Dr. Kwan MingWai
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