High performance work practices and psychological contract breach; An investigation of among the call centre employees

Authors

  • Dr. Muhammad Tahir Senior Lecturer, Business Studies Department, College of Economics & Business Administration, University of Technology & Applied Sciences, Nizwa, Sultanate of Oman https://orcid.org/0000-0001-8195-513X
  • Dr. Premkumar Arul Senior Lecturer, Business Studies Department, College of Economics & Business Administration, University of Technology & Applied Sciences, Nizwa, Sultanate of Oman

Abstract

The goal of the study was to test the psychological contract breach as an outcome of High Performance Work System (HPWS) among the call centre staff in Pakistan. The dimensions of the HPWS included recruitment and selection, training and development, promotion, job security, communication, and autonomy. We collected the data using the survey method from the Call centre staff (n=159). Results indicate that psychological contract breach is negatively and significantly predicted by recruitment and selection, training and development, and job security. Findings imply that call centre management need to give greater attention to the HR related issues.

Keywords: High Performance Work System, Breach, Psychological Contract, Call Centre, Pakistan.

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Published

14-05-2024

Issue

Vol. 2 No. 3 (2024)

Section

Articles

License

Copyright (c) 2024 Dr. Muhammad Tahir, Dr. Premkumar Arul

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