OUTSTANDING, PASSIONATE, MEMORABLE AND HEARTWARMING EXPERIENCES, CASE OF OCEAN PARK MARRIOTT HOTEL

Authors

  • Dr. Ming Kwan The Hong Kong Polytechnic University, Hong Kong
  • Leo Tong Capital Delight Inc, Hong Kong

Abstract

This research article examines the outstanding, passionate, memorable, and heartwarming experiences provided by Ocean Park Marriott Hotel, a renowned hospitality establishment. The study delves into the hotel's exceptional services, impressive offerings, and guest-centric approach that have contributed to its success and reputation in the industry. Through a comprehensive analysis of customer reviews, this article aims to highlight the key factors that make Ocean Park Marriott Hotel a standout destination for travelers seeking extraordinary experiences. The findings shed light on the hotel's commitment to guest satisfaction, personalized services, and the emotional connection established with visitors, leading to lasting memories and strong customer loyalty.

Keywords: Service Experiences,  Hotel Management

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Published

21-12-2023

Issue

Section

Articles